Terms of Service

Last updated: June 20, 2026

These Terms of Service (the "Terms") govern your access to and use of the Maili mobile application, website, and related services (together, the "Service"). Please read them carefully. By creating an account, downloading the app, or otherwise using the Service, you agree to these Terms.

1. Who you are contracting with

The Maili app and website are operated by Mylo Prime LLC, a Utah limited liability company ("Maili", "we", "us", "our"). "Maili" is a product and trademark of Mylo Prime LLC. Wherever these Terms refer to "Maili," "we," "us," or "our," they mean Mylo Prime LLC. The legal entity Mylo Prime LLC is the party to this agreement, not the brand name.

Our address for notices is Mylo Prime LLC, Bountiful, UT 84010. You can reach us at support@maili.ai (our primary brand contact) or support@myloprime.com (our entity contact).

These Terms are between you and us. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

2. Acceptance and eligibility

By using the Service you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Subscription Terms, which are incorporated into these Terms by reference.

You must be at least 16 years old to use the Service. By using the Service you represent that you are 16 or older. The Service is not directed to, and may not be used by, anyone under 16. If you are between 16 and the age of majority where you live, you may use the Service only with the involvement and consent of a parent or legal guardian.

If you do not agree to these Terms, do not use the Service.

3. What Maili is

Maili is an iPhone-first AI executive assistant. With your consent, the Service can connect to and work with your information and device features to help you manage your day, including your Gmail (through Google OAuth), your calendar, your contacts, your precise location, your microphone, and your camera. Maili uses artificial intelligence to draft messages, summarize information, suggest plans, and propose actions on your behalf.

Maili relies on third-party services to do this. In particular, to generate AI responses, the Service transmits content you provide (such as email text, calendar details, and things you type or dictate) to xAI (Grok) for AI processing. xAI acts as our sub-processor. Some processing happens directly on your device. For details on what data is collected, how it is used, and which third parties are involved, see our Privacy Policy.

4. License to use the Service

Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to download and use the Maili app on Apple devices that you own or control, and to use the Service, solely for your own personal or internal business purposes. This is a license to use the Service, not a sale of any rights in it.

You may not, and may not permit anyone else to: copy, modify, or create derivative works of the Service; reverse engineer, decompile, or disassemble any part of the Service except to the limited extent applicable law expressly permits; rent, lease, lend, sell, redistribute, or sublicense the Service; remove or alter any proprietary notices; use the Service to build a competing product; or access the Service through automated means (such as scrapers or bots) except through interfaces we provide.

5. Your account and responsibilities

Depending on how you sign up, you may use the Service through your Apple Account or by creating a Maili account. You are responsible for:

Keeping your account credentials and your device secure, and for all activity that occurs through your account or device.
Providing accurate information and keeping it up to date.
Promptly notifying us at support@maili.ai if you believe your account has been accessed without authorization.
Complying with all laws that apply to your use of the Service.

You agree to use the Service lawfully and not to: use it for any illegal, harmful, or fraudulent purpose; use it to access accounts, data, or systems you do not own or are not authorized to access; upload or transmit malware; interfere with or disrupt the Service or its infrastructure; attempt to gain unauthorized access to any part of the Service; or use the AI features to generate unlawful content or to harass, defraud, or harm others. We may suspend or terminate access for conduct that violates these Terms.

6. Connected accounts and your content

6.1 The limited license you grant us

When you connect Gmail, your calendar, your contacts, or other accounts, or when you provide information through the Service (together, "Your Content"), you grant us a limited, non-exclusive, worldwide, royalty-free license to access, store, process, transmit, display, and use Your Content solely to provide, maintain, secure, and support the Service for you, and to do so for as long as you use the Service. This license exists only to make the Service work for you. We do not use Your Content for advertising, and we do not sell it.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not use Google user data to train generalized or AI/ML models. For full detail on connected accounts and Google data, see our Privacy Policy.

6.2 Your representations about Your Content

You represent and warrant that you own or have all necessary rights, consents, and permissions to connect the accounts you connect and to provide Your Content to the Service, and that doing so does not violate any law or any third party's rights. You are responsible for Your Content and for the accounts you choose to connect.

6.3 Ownership

As between you and us, you retain all rights you have in Your Content. We do not claim ownership of it.

7. AI output — important disclaimer

The Service uses artificial intelligence to generate output such as drafts, summaries, suggestions, and proposed actions ("AI Output"). You must understand and accept the following before relying on any AI Output:

AI Output may be wrong. It can be inaccurate, incomplete, outdated, biased, or entirely fabricated (sometimes called "hallucinated"). AI Output may look confident and authoritative while still being incorrect.
You must independently verify it. You are solely responsible for reviewing, verifying, and deciding whether to rely on or act upon any AI Output. Do not act on AI Output without checking it against reliable sources and your own judgment.
It is not professional advice. AI Output is provided for general informational and productivity purposes only. It is not legal advice, financial advice, investment advice, tax advice, accounting advice, or medical advice, and it is not a substitute for consultation with a qualified professional.
No professional relationship is created. Your use of the Service and any AI Output does not create an attorney-client relationship, a fiduciary relationship, or any other professional, advisory, or confidential relationship between you and Mylo Prime LLC, Maili, or anyone affiliated with us. This is true even though the people behind Maili may be lawyers; nothing in the Service constitutes the practice of law or the provision of legal services to you.

You assume all risk arising from your reliance on AI Output. To the maximum extent permitted by law, we are not liable for any decision you make or action you take based on AI Output.

8. How Maili acts: "Maili proposes; you approve"

Maili operates on a core principle: Maili proposes; you approve. Maili drafts and proposes outward actions — including emails, texts, calls, calendar invites, and payments — and never sends, transmits, schedules, or pays without your explicit, per-action confirmation. Outward actions require your separate, deliberate approval each time.

Because of this design, you are responsible for the actions you confirm. When you confirm a proposed action, you are reviewing it and authorizing it, and you accept responsibility for that action and its consequences — including the content of any message that is sent, the accuracy of any calendar entry, and any payment that is made. We are not responsible for actions you choose to approve, including where the underlying draft or proposal contained an error you did not catch before confirming. This principle supports, and is to be read together with, the disclaimers, the limitation of liability, and the indemnification provisions below.

9. Subscriptions and billing

Some features of the Service require a paid subscription. We currently offer paid tiers including Plus ($11.99 per month) and Pro ($28.99 per month), with annual options and a 7-day free trial. Full pricing, billing, free-trial, auto-renewal, cancellation, and refund details are set out in our Subscription Terms, which are part of these Terms.

Purchases made through the Maili iOS app are processed by Apple using Apple In-App Purchase (StoreKit). For those purchases, Apple handles billing, renewals, cancellation, and refunds through your Apple Account, and Apple's terms apply. We cannot directly bill, cancel, or refund an Apple In-App Purchase; you manage and cancel those subscriptions through your Apple Account settings, and refund requests for those purchases go to Apple.

For Enterprise and certain web-based billing, we use Stripe, and we handle those invoices and refunds directly under the terms we agree with you. Consumer app subscriptions are not billed through Stripe.

By subscribing, you authorize the recurring charges described at the point of purchase and in the Subscription Terms, which continue until cancelled. Please read those terms carefully.

10. Intellectual property

The Service, including the Maili software, design, text, graphics, logos, trademarks, and all related intellectual property, is owned by Mylo Prime LLC or its licensors and is protected by intellectual property and other laws. Except for the limited license granted in these Terms, we reserve all rights in and to the Service. "Maili," "Mylo Prime," and our logos are our trademarks; you may not use them without our prior written permission.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

11. Third-party services and terms

The Service works with, and depends on, third-party services. Your use of the Service through these third parties is also governed by their terms and policies, and by using the Service you agree to comply with them. These include, at least:

Apple — the App Store and In-App Purchase. See the applicable Apple media services and App Store terms.
Google — Gmail, calendar, contacts, and OAuth, governed by the Google API Services User Data Policy and Google's terms of service.
xAI (Grok) — AI processing, governed by xAI's terms.
Stripe — payment processing for Enterprise/web billing, governed by the Stripe terms.

We are not responsible for third-party services, their availability, their accuracy, or their acts or omissions. Your relationship with each third party is between you and that third party.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory. We specifically disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, or that AI Output will be accurate, reliable, complete, or suitable for any purpose. You use the Service at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

In no event will Mylo Prime LLC, its members, managers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.
Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you actually paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
We are not liable for any damages arising from AI Output, from your reliance on AI Output, or from the acts, omissions, errors, outages, or failures of third-party services on which the Service depends, including Apple, Google, xAI, Stripe, and hosting providers. These are outside our reasonable control.

These limitations apply regardless of the legal theory on which the claim is based and even if a remedy fails of its essential purpose.

Carve-outs. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law. Some jurisdictions, including Utah and California, do not allow the limitation or exclusion of certain damages or liabilities (for example, liability for gross negligence, willful misconduct, fraud, or certain statutory rights). To the extent the law that applies to you prohibits a limitation or exclusion above, that limitation or exclusion does not apply to you, and our liability is limited to the minimum extent permitted by that law. California residents: you may have rights under California Civil Code Section 1542 and other consumer-protection laws that cannot be waived, and nothing here waives them.

14. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Mylo Prime LLC and its members, managers, employees, agents, and licensors from and against any claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) any outward action you confirm or authorize through the Service; (c) Your Content or the accounts you connect; (d) your violation of these Terms or of any law; or (e) your violation of any third party's rights. We may, at our option, control the defense of any matter subject to indemnification, and you agree to cooperate with us.

15. Termination and suspension

You may stop using the Service and may close your account or disconnect connected accounts at any time. To cancel a paid subscription, follow the steps in our Subscription Terms (for Apple In-App Purchases, through your Apple Account).

We may suspend or terminate your access to the Service, in whole or in part, at any time if we reasonably believe you have violated these Terms, if required by law, if necessary to protect the Service or other users, or if we discontinue the Service. We will make reasonable efforts to notify you where practical.

On termination, your license to use the Service ends and you must stop using it. Sections that by their nature should survive termination — including ownership, AI Output disclaimers, the "Maili proposes; you approve" principle, warranty disclaimers, limitation of liability, indemnification, and dispute resolution — survive. Termination does not entitle you to a refund except as required by law or as provided in the Subscription Terms.

16. Governing law and dispute resolution

16.1 Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, except where mandatory consumer-protection laws of your home jurisdiction apply.

16.2 Informal resolution first

Before starting any formal proceeding, you agree to first try to resolve the dispute informally. Send a written notice of the dispute to support@maili.ai describing the issue and the relief you seek. We will try in good faith to resolve it. If we have not resolved it within 60 days of the notice, either party may proceed to arbitration as described below.

16.3 Binding arbitration

Except as stated below, any dispute that is not resolved informally will be settled by binding arbitration rather than in court, administered by a recognized arbitration provider under its consumer arbitration rules, with the arbitration seated in Utah (or, at your election, your home jurisdiction, or by remote/telephonic hearing). The arbitrator will have authority to grant any remedy a court could. Judgment on the award may be entered in any court of competent jurisdiction.

16.4 Class-action waiver

To the maximum extent permitted by law, disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.

16.5 Exceptions and your rights

Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. This Section does not waive any rights you have that cannot be waived under applicable law. If you are a California resident, nothing in this Section limits non-waivable rights under California law, including any non-waivable right to bring certain claims or to seek public injunctive relief. If any part of this Section is found unenforceable as to a particular claim or remedy, that part is severed and the remainder of this Section continues to apply.

17. Apple-required terms (End User License Agreement)

This Section applies to the Maili app obtained through the Apple App Store and supplements the rest of these Terms. To the extent these Terms conflict with Apple's standard Licensed Application End User License Agreement, these Terms govern, except where Apple's terms must control.

The parties. These Terms are between you and Mylo Prime LLC only, and not with Apple. Apple is not responsible for the app or its content.
Scope of license. The license granted to you for the app is limited to a non-transferable license to use the app on any Apple-branded device that you own or control, as permitted by the Apple App Store Usage Rules.
Maintenance and support. Mylo Prime LLC, not Apple, is solely responsible for providing any maintenance and support for the app. Apple has no obligation to furnish any maintenance or support services.
Warranty. Apple provides no warranty for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) you paid for the app; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are the sole responsibility of Mylo Prime LLC.
Product claims. Mylo Prime LLC, not Apple, is responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer-protection or privacy law.
Intellectual property claims. In the event of any third-party claim that the app or your use of it infringes that party's intellectual property rights, Mylo Prime LLC, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.
Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple as third-party beneficiary. You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice (for example, in the app or by email). Changes take effect when posted unless we state otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree to the changes, stop using the Service.

19. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and Subscription Terms, are the entire agreement between you and us about the Service and supersede any prior agreements on that subject.
Severability. If any provision is found unenforceable, the rest remains in full force, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including third-party service outages, network failures, or acts of nature.
Notices. We may provide notices to you through the app, by email, or by posting on our website.

20. Contact us

Questions about these Terms? Contact us at:

Mylo Prime LLC
Bountiful, UT 84010
Brand contact: support@maili.ai
Entity contact: support@myloprime.com